FAQ

HIking

What is included in the merchandise cost?


• Transport from the meeting point to the finishing point. • An experienced and professional guide.




What is the weather going to be like?


Please check out the latest forecast at our 'weather forecast' page to get an idea of what to expect in the coming days and find out about Hong Kong's climate.




What equipment/clothing will I need?


The following basic checklist should help you with your packing for any of our trips. Please remember that you should always try to keep the weight of your clothing equipment down to a minimum. Please remember this is just a checklist and you do not necessarily need to bring everything that is listed below. Use your own experience and judgment to make your decision.

- Socks
- Sun hat or scarf
- T-shirts
- Thin, lightweight (inner socks) (4)
- Sunglasses with UV protection
- Water (around 1.5L to 2L)
- Toiletries
- Small wash towel
- Footwear appropriate to the trip
- Photo camera
- Food
- Money
- Backpack (minimum 20L)
- Personal medicine
- Trekking shoes or sport shoes
- Hiking pole (if necessary)
- Light and expedition weight thermal tops (e.g. wind breaker)
- Lightweight cotton long trousers/pants (winter or summer)
- Light and expedition weight thermal bottoms (summer)




What is your cancellation policy?


Cancellation Policy – Cancellation by You For your convenience, pre-payment is not required for reserving our tours. We run our tours based on mutual trust and commitment. Therefore, your respect is highly appreciated and it is hoped that you will not cancel the booking once it is confirmed. However, we understand that unexpected circumstances may arise. If you really have to cancel the booking, please do let us know as soon as possible by all means. – Cancellations Due To Bad Weather In the case of unsuitable weather conditions, you will be contacted prior to the tour, in general, no later than 3 hours prior the tour. We will reach you by email, phone calls and WhatsApp. The final decision whether or not to go ahead with the scheduled tour remains at our sole discretion. In the event of any cancellation by us, you will not need to pay. Tours will be automatically cancelled in the event of a Typhoon Signal No. 8 and 10, a Red and Black Rainstorm signal.




What is your transfer policy?


If you transfer from one tour to another: 30 or more days prior to the trip start date, there will be a HKD$100 processing fee. Less than 30 days prior to the trip start date, regular cancellation and refund policies will apply.




How can I make a payment?


Payment All the payment is made at the end of the tour by cash. We accept both Hong Kong Dollar and US Dollar. For your reference, we adopt a constant exchange rate of 1 USD to 7.8 HKD. Please note that all the tours, either we quote to you in your customized itinerary or listed in the web page, are all priced in US Dollar. Tipping is welcome at your own discretion.




What first-aid and safety precautions do you take?


All our guides are trained in basic first-aid and carry a first-aid kit with them on tour.




Do I need prior hiking experience?


Not necessarily. Hong Kong is one of the greatest hiking destination in the world and it's also one of the most adaptable. Besides, because we keep our group sizes small, we're able to easily adapt to individual need. On some hikes you may want to take the tram up and hike down or vice versa. At the start of each day we carefully explain the distance, elevation gain, timetable, and options.




Which is the best tour?


We love them all. Each tour has unique charm, breathtaking beauty, and natural wonders. They never grow old. And even our guides, who have hiked these areas repeatedly, can never agree on a favourite.




Do I need to purchase travel Insurance?


For your protection, we strongly recommend you to purchase travel insurance. Travel insurance provides you with trip cancellation/interruption, travel delay, medical expenses, emergency assistance, air flight, baggage and baggage delay coverage to protect your financial investment.




How to apply your tour?


Simply book our tours by filling the information below. You may also email us directly at info@outdoorhongkong.com or send us message via whatsapp 852-91396093. In your message, please include: The date(s) of the tours you are interested in The number of persons (including you) and please specify if any kids. Your home country (Where are you from?) Most importantly, the tour(s) that you are interested in. We love to hear more about your personal interests so we can tailor make the best tour for you! Your other contact methods (Optional) You are also welcome to leave any enquires in the form below or via email. You may also contact us leave us a message on our Facebook Page. We’ll get back to you (usually within 24 hours) with our detailed suggestions for your customized itinerary and pricing information. Fields marked with an * are required




Is the tour included food and beverage and transportation fee?


Food and Beverage All the food and beverage consumed during the tours are at the visitors’ own costs. But don’t worry! According to our past experience, the charge is usually minimal. Our tour guides know best where to find good eats with friendly prices, so get ready to start a culinary adventure with us! Other expenditures such as souvenirs, entrance fees (where applicable) into parks and museums are also not included. Transportation Getting around is a breeze in Hong Kong as the city has one of the most modern and efficient transportation systems in the world. Since some of our tours include traveling by public transportation, we highly recommend you to get an Octopus Card in any MTR station. Costing you HKD150 which includes a HKD50 refundable deposit and HKD100 value, the Octopus Card can be used for paying in all public transport and so much more. Click here for more information about the Octopus Card.




"All you need to know"


All You Need To Know Booking To book a tour or simply want to know more our tours? Drop us a line at info@outdoorhongkong.com. We’ll get back to you (usually within 24 hours) with our detailed suggestions for your customized program and pricing information. We will try our best to reply you within 24 hours. Bookings are subject to our availability and are on a first come, first served basis. Payment All the payment is made at the end of the tour by cash. We accept both Hong Kong Dollar and US Dollar. For your reference, we adopt a constant exchange rate of 1 USD to 7.8 HKD. Please note that all the tours, either we quote to you in your customized itinerary or listed in the web page, are all priced in US Dollar. Tipping is welcome at your own discretion. Food and Beverage All the food and beverage consumed during the tours are at the visitors’ own costs. But don’t worry! According to our past experience, the charge is usually minimal. Our tour guides know best where to find good eats with friendly prices, so get ready to start a culinary adventure with us! Other expenditures such as souvenirs, entrance fees (where applicable) into parks and museums are also not included. Transportation Getting around is a breeze in Hong Kong as the city has one of the most modern and efficient transportation systems in the world. Since some of our tours include traveling by public transportation, we highly recommend you to get an Octopus Card in any MTR station. Costing you HKD150 which includes a HKD50 refundable deposit and HKD100 value, the Octopus Card can be used for paying in all public transport and so much more. Click here for more information about the Octopus Card. Cancellation Policy – Cancellation by You For your convenience, pre-payment is not required for reserving our tours. We run our tours based on mutual trust and commitment. Therefore, your respect is highly appreciated and it is hoped that you will not cancel the booking once it is confirmed. However, we understand that unexpected circumstances may arise. If you really have to cancel the booking, please do let us know as soon as possible by all means. – Cancellations Due To Bad Weather In the case of unsuitable weather conditions, you will be contacted prior to the tour, in general, no later than 3 hours prior the tour. We will reach you by email, phone calls and WhatsApp. The final decision whether or not to go ahead with the scheduled tour remains at our sole discretion. In the event of any cancellation by us, you will not need to pay. Tours will be automatically cancelled in the event of a Typhoon Signal No. 8 and 10, a Red and Black Rainstorm signal.




How can I contact your company?


OutdoorHongKong e-mail : info@outdoorhongkong.com homepage : http://www.OutdoorHongKong.com Whatsapp: 852-91396093 LINE/WECHAT can add wonghl1987




Do you have data privacy policy?


Yes, we have as below. Data privacy OutdoorHongKong is committed to respecting your privacy and to doing everything we can to earn your trust as you use this website and travel with us. This statement summarizes our policies about the information you provide to us on this site. What Information Do We Collect On This Web Site? We encourage you to freely browse this site, and we do not collect any personally identifiable information when you do so, only anonymous information about the pages visited to help us make this website more useful. If you wish to subscribe to our newsletter, or receive other proprietary pretrip information, we ask that you complete a short registration form. Email Newsletter OutdoorHongKong offers an email newsletter, sent approximately ten times per year, providing you with information about upcoming trips, special sales, and news which we think will be of interest to you. These emails come directly from OutdoorHongKong. When you register you have the option to subscribe to this newsletter. You may unsubscribe from our newsletter list at any time, in a variety of ways. You can reply to one of our newsletters with the word "Unsubscribe" in the subject line, you can email us and simply include the word "Unsubscribe" in the subject line. You can also call us to request that you be removed. However you do this, we will immediately remove you from the list and no longer send the newsletter to you. Pre-trip Newsletter If you have registered for an OutdoorHongKong tour you will receive pre-trip information (packing lists, news, and tour updates) in an email newsletter sent every 3-4 weeks in the four months prior to your trip departure. These pre-trip newsletters are especially popular with our clients. They will help you prepare for you tour and enrich your travel experience immensely. You may unsubscribe from these pre-trip newsletters at any time-though no one ever has. Do We Share Your Information? OutdoorHongKong does not sell, rent, or trade your personal information, including addresses or email addresses to any other companies, individuals, or non-profit organizations. We do not partner with or have special relationships with any ad server companies. As part of normal tour operations we are often required to supply limited personal information such as date of birth, gender, or passport number to airlines, railways, and government agencies for the purpose of identification, security, or to obtain permits to restricted sites. We also reserve the right to release information to the appropriate authorities if we believe that such release is reasonably necessary to comply with the law or to protect the property or safety of OutdoorHongKong, or any of its agents, employees, or users, or to protect the integrity of our website and data. Linked Internet Sites Other internet sites which may be linked to this site may have privacy provisions that differ from this Privacy Policy. We encourage users to be aware of when they leave our site as OutdoorHongKong has no control over and is not responsible for the privacy practices or content of other such sites. Photography OutdoorHongKong, its trip leaders, and OutdoorHongKong-authorized third parties reserve the right to take photographs or videos during the operation of any tour or part thereof and to use the resulting photography, videos, or recordings for promotional or commercial use. By making a reservation on an OutdoorHongKong tour, the participant agrees to allow their likeness to be used by OutdoorHongKong and OutdoorHongKong-authorized third parties, without compensation to the participant. If the participant prefers that their likeness not be used, they must notify OutdoorHongKong in writing prior to departure of the tour. Privacy Policy Amendments From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change at some time in the future we will post the policy changes to our web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check our web site periodically. If you have any questions about our Private Policy please email us.




Do I have to sign disclaimer form?


Disclaimer Form OutdoorHongKong DISCLAIMER NOTICE: RELEASE OF LIABILITY I understand that during hikes of the OutdoorHongKong in which I participate certain risks and dangers may arise including but not limited to hiking or traveling in remote areas, animals, forces of nature, accident and illness. The OutdoorHongKong does not undertake and does not have any responsibility for the accuracy of any information it provides or to determine or assure the suitability of any hike driver, vehicle or any other event or activity of the OutdoorHongKong, in general or as to a particular person. The OutdoorHongKong has no duty to provide medical assistance or advice to any hiker. All persons who participate in any hike or other activity of the OutdoorHongKong accepts responsibility for making their own determinations as to the suitability of the activity and for their own safety, conduct and well-being and agrees to participate solely at their own risk. In consideration of the right to participate in any hikes or other activities of the OutdoorHongKong, I, the undersigned, assume the risk associated with these activities and will hold the OutdoorHongKong, its officers, directors, hike leaders and agents harmless from and defend them against any and all liability, actions, suits, claims and demands which could arise from any of the club’s activities and from any loss or injury which I may sustain as a result of my participation in any of these activities. This agreement shall also serve as a release of liability and assumption of risk by me, and is intended to be binding on my heirs, administrators, executors and all members of my family. By my signature below I agree to all aspects of this disclaimer and agree to abide by any and all rules and regulations of the OutdoorHongKong. SIGNATURE______________________________________________________ PRINT NAME_____________________________________________________ ADDRESS________________________________________________________ PHONE______________________________CELL________________________ E-MAIL ADDRESS__________________________________________________